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End to End Optical Fiber
Who the service is intended for
The service is aimed at Operators who intend to offer their end users an Ultrabroadband access service and who, through their own optical fiber network, reach a connection exchange of TIM's FTTH NGAN.
Description of the service
The Optical Fiber “End to End” (E2E) service is a “wholesale” access service to TIM’s NGAN(1) configured as FTTH(2) full Optical Fiber from the Exchange to the End User premises). It consists of hiring a single “dark” Optical Fiber(3) of that network, which connects an Exchange Termination Point (XTP), to which the Operator’s network connects, to a user’s optical wall socket inside a Property Unit (PU).
With E2E the Operator can therefore acquire an end user, offering them its own Ultrabroadband service at their office/home, terminating its optical fiber network at one of the Exchanges at which TIM offers the service, without the need to make more costly investments in access network infrastructure to reach a point closer to the building of its End User.
E2E is achieved by TIM making joint use of the following individual services providing access to its FTTH NGAN: a Primary Network Optical Fiber, a Secondary Network Optical Fiber, an Optical Fiber Termination Segment and an additional Optical Fiber Interconnection service.
The service therefore includes the renting of an “End to End” Optical Fiber to the Operator between:
The XTP is the distribution point of the E2E on the ODF. TIM, through an optical exchange on the ODF, delivers the E2E to the Operator, connecting it to the Operator’s network termination.
The Optical Fiber belonging to TIM’s FTTH NGAN are only those that are active or that can be activated in the buildings “connected via fiber” by the latter. Fiber-“connected” buildings are those covered by TIM's Secondary FTTH Network, in which the Optical Fiber are connected to its Building Optical Splitter (BOS), which is capable of serving several PUs and is usually positioned at the base of the same building.
The Optical Fiber supplied as part of the proposed service can either be to serve a Customer who is already connected and active (migration to “Active Line,” AL) or it must be set up to serve a Customer who needs to be connected and activated (activation of “Inactive Line,” IL).
The service is quantified in terms of the compliance and compatibility with the supply of FTTH services and includes maintenance activity, as described in the relative Procedures Manual .
The E2E service is not offered if:
A particular type of E2E involves IL connections with which TIM, following the awarding of tenders issued by Infratel referred to as “Eurosud”(4) , cabled a series of public buildings, CPA/LPA offices(5) . These “Eurosud” E2Es are “dark” optical fiber that connect an ODF of a TIM Exchange to an optical termination at a CPA/LPA office. Due to this implementation feature they can be considered as “ready” Inactive Lines, and better technical and economic conditions (SLA and contributions) apply to their transfer to Operators than those set out in the current Reference Offer (RO) for the E2E ILs “to be created.”
The Operator, in order to access its optical fiber network at TIM’s Exchange, must reach it and connect with its own means or by using other access services offered by TIM. To this end, the Operator must use the additional Colocation service offered by TIM at the local Exchanges of its access network.
With this it also extends its optical fiber connection up to the XTP on which the E2E made available by TIM is connected.
Supply and activation times
In the Customer Area (reserved for Operators) of its Wholesale Portal (www.wholesale.telecomitalia.com) TIM provides information on the buildings connected with Optical Fiber, that is the updated national list of the addresses both of buildings already “connected via optical fiber”, for which the E2E service can be requested, and those it plans to connect.
The list of CPA/LPA offices covered with E2E “Eurosud” connections (“Infratel/Eurosud End to End coverage”) is published separately by TIM in the same Customer Area.
The service is provided following a request made by the Operator, and the contents and details of how to send it to TIM are described in the Procedures Manual of the current E2E RO.
A request for an E2E on an Inactive Line (IL) involves an advance technical check, namely a Feasibility Study (FS), with which TIM ascertains the availability of the infrastructural and network resources necessary to activate the requested E2E. At the end of these checks TIM informs the Operator of the outcomes of the FS.
Following receipt of the FS, the Operator has a few days to accept and concurrently confirm the order (tacit acceptance applies). Once the FS has been accepted, the E2E supply timescales become effective. From the time TIM delivers the E2E IL, the Operator has a further short period of time in which to accept or refuse the delivery of the E2E IL (tacit acceptance applies).
For the supply of an E2E on an Active Line (AL) all the recipient Operator has to do, having previously completed the migration procedures of the End User with the donating Operator, is communicate in its order to TIM the details of the End User, the identification code of the resource and the position of the Exchange connection on which it wants to connect the exchange of the E2E.
The service supply times (Service Level Agreement - Provisioning), are set out in the current RO which details both the timing of TIM sending the FS outcome (for E2E IL) and the service activation times. The latter are then differentiated according to whether it involves an E2E IL or an E2E AL.
TIM also offers the possibility of signing up for offers for the provisioning of resources with reduced preparation times (Premium SLAs) with respect to those set out in the RO. In relation to the specific nature of the different requirements, TIM shall agree the application conditions of the aforementioned Premium SLAs each time with the Operator concerned. Starting from acceptance of the delivery (E2E IL) or notice of activation (E2E AL), the Operator has a further period of a few days in which to inform TIM of any malfunctions detected. Once this period is up, the E2E is understood to have been accepted by the same Operator and the invoicing of the relative charges shall start.
Maintenance and response times
In the case of E2E malfunctioning, if the Operator ascertains, after having made its diagnosis, that the corrective action is not its responsibility, may send TIM a disruption/deterioration report by opening a Trouble Ticket on TIM's Wholesale Portal, through which the Operator also receives information on how to resolve the malfunction.
The minimum service recovery times are indicated in the current RO (Service Level Agreement - Assurance).
TIM also offers the possibility of signing up for assurance offers with reduced recovery times (Premium SLAs) compared to the standard ones set out in the RO. In relation to the specific nature of the different requirements, TIM shall agree the application conditions of the aforementioned Premium SLAs each time with the Operator concerned.
The price of the E2E service is regulated and made up of various components, which remunerate the individual activities and services. The price list items are as follows:
The prices for the additional service of Colocation in the Exchange are regulated in the relative RO.
The service is exclusively aimed at:
The E2E NGAN Access Service offer is "regulated", i.e. subject to the approval of all its technical and economic aspects, by the Italian Communications Authority (AGCom). By 31 July each year TIM will publish the RO of the service for the subsequent year, submitting it for AGCom’s approval. The RO approved by AGCom is valid for one year starting on 1 January of the reference year. While awaiting said approval TIM shall apply the last offer conditions approved by the Authority.
Documentation and Contracts
The list of all the ROs for the “End to End” NGAN Access Service in Optical Fiber, published and/or approved, is available on TIM's Wholesale Portal (in Italian), in the section: "I Nostri Servizi" / "Infrastrutture e Fibre Ottiche"/ "End to End" / “Offerte” .
For more technical-sales information on this service, please contact your Account Manager.
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(4): Regions covered by TIM following the Infratel calls for tenders: Basilicata, Calabria, Campania, Lazio, Molise, Apulia, Sicily