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Wholesale Network Advanced Management
Who can use the service?
The Network Advanced Management service is aimed at operators who offer solutions to the business market, typically made up of private or public administration companies who need highly reliable connectivity, the quality levels of which must be managed in an advanced manner, in line with the requirements expressed by the individual end customer.
Description of the service
Network Advanced Management now offers a new Advanced Assurance service, which enables connectivity services to be managed in a flexible manner with differentiated SLAs, ensuring measurable, documentable E2E service quality through systems, processes and specialised personnel with the highest possible levels of expertise.
A WEB Console is made available to operators; through this, they can:
These elements are guaranteed by the Assurance Competence Center, organised according to a Full Maintenance service model that can deliver Fault Management services, both on an advanced reactive basis and soon, on a proactive basis.
According to need, SLAs will also be introduced regarding calculated connection availability, on an annual, semi-annual or quarterly basis, in order to guarantee the reliability of the solution proposed.
Once both the WEB Console and the NAM Base option have been acquired (the latter of which enables the advanced reactive Fault Management service, trouble ticket tracking and SLA reporting), the OAO can immediately begin to use the service on all the connections with which it decides to associate the NAM Base option.
In addition, if SLAs are required with regard to service recovery times and improvements in availability with regard to those included in the basic connectivity package, the offering will provide a wide range of options, both concerning recovery times and guaranteed availability levels.
Since 2 July 2020, we have augmented the WNAM service with the following new features:
Proactive Fault Management: The OAO can optionally and independently choose the connections it wishes to manage proactively. Thanks to this feature, the Evolved Reactive Fault Management services included in the basic WNAM option, are enhanced by the possibility of opening the TIM Trouble Ticket which notifies the Customer of the disservice. The Ticket will be managed in line with the SLAs subscribed to on the specific link. By subscribing to this service on a minimum of 10 connections, the National Service Manager is available to meet with the OAO every six months to assess the network and the OAO's needs.
Availability Overall: this service is mainly for OAOs who want to meet their Final Customers' requests for guaranteed availability calculated on groups of connections. The OAO can define subnets in self-provisioning mode by grouping links of any type provided that an SLA with guaranteed availability has been associated to each of them. Connections belonging to the same subnet must have standard SLA packages associated with them.
Extension to Giganet: All service performances are also extended to Giganet connectivity which, together with GEA MEF, Gigawave, Giganet Clear Channel, fixed and mobile BH, becomes part of the connectivity manageable through the Wholesale Network Advanced Management platform.
With the extension of the WNAM service to Giganet, the opening of Giganet Trouble Tickets is also evolving. From 6 July 2020, new links for the Self-Ticketing Assurance of GIGANET Services will be available. You can use these links to submit requests for technical assistance on all types of GIGANET services. However, there will be a transition period during which both modes of opening Trouble Tickets will remain active.
The pricing is modular in accordance with the functionalities to which the operator subscribes, and billing is implemented in a gradual manner which corresponds with each individual option, beginning from the point at which the Self Provisioning operation is performed on the individual connection. This allows the OAO to sign the contract with all interest options and begin payment from the point at which each option is activated on the individual connection.
Specifically, pricing is divided as follows:
For more technical-sales information on this service, please contact your Account Manager.
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The service is exclusively aimed at: