- Which steps must be taken to offer access to TIM and other Operator customers to Operator's premium-charged Non-Geographical Numbers?
- How can the overall situation of the total collected traffic and of advance and settlement payments made be monitored?
- What guarantees does TIM put into effect to avoid the risk of fraud?
- Can a shared fund be set up between TIM and the Operator to be used to compensate risks of fraud?
In order to use the service, the Operator's network must first be interconnected to the TIM network.
With regard to access by TIM customers to Non-Geographical Numbers (NGN) with Operator surcharge, the Operator must sign an agreement for access (from the fixed telephony or mobile networks or both) to NGN, included in the National Numbering Plan currently in force, and assigned to it. Where access by TIM fixed telephony network customers to the Operator's premium-charged NGN is concerned, the Operator will have the option of also signing an “Invoicing on behalf of third parties” agreement regulating the advance payment and adjustment method. If such an agreement is not signed, in compliance with the Reference Offer currently in force, TIM will use the payments received method, paying the Operator the amounts it has effectively collected from the calling customers.
After signing the access contract, the Operator must send a written request for configuration of its NGN, notifying the price it intends to charge for the service concerned. The configuration on the TIM fixed line will take place within 15 calendar days from the official receipt of the request, if the prices are not listed in the tables published in the current Reference Officer (Section relative to the Access by TIM subscribers to services on the Non-Geographic Numbers of another Operator: payment for the service of third party invoicing”), or within 7 calendar days if the request lists prices matching those of the tables published is the aforementioned section of the current Offer of Reference.
While not a regulated service, configuration on the TIM mobile network will take place no later than 45 calendar days after receipt of the request.
Instead, where access by customers of third party Operators to the Operators premium-charged NGN are concerned, the two Operators involved must sign an access agreement and promptly inform TIM Wholesale by written notification. At the same time, the two Operators must log into the “Transits Portal”, in TIM Wholesale's NWS Portal, and enter the transit agreement in the specific section. By doing so, it will permit TIM to correctly calculate the traffic transiting on its network, ensuring that the so-called “cascade invoicing” method is correctly applied.
Management and administrative operations for prevention of fraud are detailed in the current TIM Reference Offer - Section: “Access by TIM subscribers to services on other Operators' Non-Geographical Numbers: remuneration for the invoicing service on behalf of third parties”.
The Invoicing on behalf of Third Parties method is applied only to access by TIM fixed telephony network customers to other Operator's premium-charged numbers.
To check the traffic collected, for which charges will be invoiced and collected by TIM, as well as all other information related to the “Invoicing on behalf of Third Parties” agreement, the Operator can log into the PINC section, in the restricted are of the www.wholesale.telecomitalia.com portal, using a UserID and Password which must be requested from the Account Manager, when the contract is signed.
The data regarding advance payments and settlements are notified to the Operator in an official letter. The letters sent are then filed and published in the PINC section.
The data related to traffic in transit on the TIM network directed towards the numbers of other Operators is also published in the PINC section.
If there is any discrepancy between the data published in the PINC section and the volumes of traffic recorded by the Operator's interconnection systems, the Operator can lodge a formal complaint and comparisons will be made between data recorded by the TIM call charging system (comparing the data at the interconnection with the data invoiced by Retail) and the data recorded by the Operator's call charging systems.
TIM puts into effect all the control functions envisaged by the inter-operator procedure defined and updated by all Operators and validated by AGCom.
If the traffic data control thresholds are exceeded and anomalies in consumption are recorded, TIM notifies both the end customer and the Operator assigned the numbers on which the anomalies occur and takes the action set forth in Resolution 27/08/CIR.
In practice, when “anomalies” and “significant” phenomena occur or a formal complaint is received from the customer, TIM has the faculty to prevent invoicing to the calling customers and to suspend invoicing of the traffic or, if the invoicing process has already begun, to withhold the sums related to the anomalous traffic, transferring any sums already received on behalf of the Operators to an interest-bearing deposit account specifically opened to handle such receipts.
Management and administrative operations for prevention of fraud are detailed in the TIM Reference Offer: “Access by Telecom Italia subscribers to services on other Operators' Non-Geographical Numbers: remuneration for the invoicing service on behalf of third parties”.
It is not possible to set up a fund shared between TIM and the Operator to compensate the risks for which both parties are liable but there is an inter-operator procedure managed by AGCom which is referenced in all contracts signed between Operators in this market.
The issue of fraud is always and in any case guarded against by AGCom which, by means of inter-operator workshops, directly aligns all players present on the reference market.
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