• Does the service have coverage limits?
  • No. With the possibility of setting up a direct interconnection channel, created on the basis of the Operator’s requests, traffic can be managed from any national geographic area which provides the appropriate data connectivity up to the TIM network.The VOIP Hosting offer means traffic can be sent to all national, international fixed and mobile numbers and non-geographic numbers.

  • What types of services are available to the hosted operator's end users?
  • Operators hosted in VOIP Hosting with TIM Hosting can guarantee their end users all the services already provided for voice services.  Retail Profiles with supplementary standard services and Company Profiles with GNR, DDI, Hunting Group in Linear mode or Parallel Ringing can be created.

  • How are the resources made available to the Operator allocated?
  • Exclusively on the basis of requests made by the Operator itself, which determines the maximum number of contemporary conversations that can be delivered for the benefit of its customers.The hosting platform is connected to TIM’s voice network through an IP interconnection that responds to the national ST-769, which consists of a scalable and secure bundle of all the connection resources dedicated to the hosted Operator. Moreover, the Hosted Operator is given an appropriate amount of processing and memory resources on the Platform; the quantity of resources to be dedicated can be detailed through the System Plan to be supplied to TIM, with similar content and methods to those provided for the IP Interconnection service, therefore appropriately characterizing the logic channel to be set up (direct ITC) and the corresponding  Call Admission Control  modules (CAC, which permit 32 simultaneous calls) on the basis of the simultaneous conversations expected. TIM is available to provide any further information.

  • Can Operators who sign up for the service have an exclusive relationship with their end users?
  • The Operator has an exclusive relationship with its end users just as if they were connected to its network. Through authenticated access it enters the management web portal and performs all the operations in full autonomy. For example, CLI insertion which is immediately active, service profile changes, traffic inhibition in selective mode, CLI blocking.If the Operator receives a request for mandatory services from the Judicial Authorities, it performs a procedure detailed in the VOIP Hosting with TIM Hosting service contract to immediately activate the services requested.

  • What licences or permits do Operators who sign up for the service have to have, and can they use their own number ranges?
  • In order to sign up for the service, the Operator must have acquired a “supply of a telephone service accessible to the public” or “supply of public communication networks” license and have been allocated one or more blocks of 10,000 numbers for geographic services.If the Operator also wishes to offer the “Code Hosting with TIM Hosting” service in combination (governed by a specific contract) it must have been allocated an "OP ID” operator code.Moreover, it can optionally request the attribution of a 7-digit  code for customer care services and, for example, the attribution of one or more blocks of 100 or 1000 non-geographic numbers (e.g. on 800 or 803 codes for services that charge the person called and/or 178XY and/or 840 or 848 for services where the charge is shared, etc.).

  • How are operator change requests (NP) handled when received in correspondence with numbers hosted with VOIP Hosting?
  • The hosted Operator, to all intents and purposes, acts as any other Operator for the purposes of NP (Number Portability), therefore please see the NP FAQ for further information.The Platform made available by TIM for the “VOIP Hosting with TIM Hosting” service only permits line management. For example, the Operator:

    • Activates the “ported in” lines (the Hosted Operator is the Recipient) simply by performing CLI provisioning, 
    • Configures the “ported out” lines (the Hosted Operator is the Donor) simply  by inserting the “RgN” of the third-party Recipient operator in the “ported out” profile during provisioning.   

    The offer does not include the IT platform for automatic communications to support the obligations laid down in the relative regulations for the implementation of Operator Change processes. TIM is available to provide any further information the Operator may require. 

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